--- title: Meet The team with Richard Peoples description: Get to know Richard in our employee spotlight - his role, background, day-to-day work and contributions to the Foods Connected team. image: https://blog.foodsconnected.com/hubfs/Blog%20Imagery%20(PI%20AUTOMATED)/Blog%20Headers/Red%20Sea%20supply%20chain%20disruptions%20how%20they%20affect%20the%20food%20industry%20and%20what%20to%20do%20to%20protect%20your%20businessjpg.jpg --- [CAREERS](https://www-dev.foodsconnected.com/careers/) [REGISTER](https://app.foodsconnected.com/Register.aspx) [YOUR ACCOUNT](https://app.foodsconnected.com/idsrv/login?ReturnUrl=%2Fidsrv%2Fconnect%2Fauthorize%3Fredirect_uri%3Dhttps%253A%252F%252Fapp.foodsconnected.com%252FLoginRedirect.aspx%26client_id%3Dcore%26response_type%3Dcode%26scope%3Dcore%2520connected_api%2520offline_access%2520analytics_manager%26code_challenge_method%3DS256%26code_challenge%3Dy6zXsYnI20T4Zzc_s7HmDAt7OlhL2zujgcEkoUtd7sA%26state%3Dwomypx52%26prompt%3D) [![fc-logo](https://blog.foodsconnected.com/hubfs/Support%20site/fc-logo.svg "fc-logo")](http://foodsconnected.com) - [Our Solutions](https://www.foodsconnected.com/solutions/) - [Food Compliance Software](https://www.foodsconnected.com/solutions/compliance-management-software/) - [Safety Audits & Quality Management](https://www.foodsconnected.com/solutions/safety-and-quality-management-software/) - [Food Procurement Management Software](https://www.foodsconnected.com/solutions/procurement-supply-chain/) - [Food Specifications & NPD](https://www.foodsconnected.com/solutions/specifications-and-npd-software/) - [CSR & Supply Chain Sustainability](https://www.foodsconnected.com/solutions/csr-management-software/) - [Food Traceability Software](https://www.foodsconnected.com/solutions/food-traceability-software/) - [Reporting & Analytics](https://www.foodsconnected.com/solutions/food-software-reporting-tool/) - [HACCP Management Software](https://www.foodsconnected.com/solutions/haccp-software/) - [Meat Processing Software Solution](https://www.foodsconnected.com/solutions/meat-processing-software/) - [Our Services](https://www.foodsconnected.com/our-services/) - [Sectors](https://www.foodsconnected.com/sectors/) - [About Us](https://www.foodsconnected.com/about-us/) - [Blog](https://blog.foodsconnected.com/?_gl=1*8p51p6*_gcl_au*NTI1NDc4NjczLjE3MzM3ODU3ODc.*_ga*MjE3OTA1Njg4LjE3MzM3ODU3ODU.*_ga_X4TZRQCH9W*MTczNjk0MTQ5NC45LjEuMTczNjk0MjY3NC41MS4wLjA.) - [Resources](https://www.foodsconnected.com/resources/) - [Support](https://support.foodsconnected.com/support/home?_gl=1*hrp5ae*_gcl_au*NTI1NDc4NjczLjE3MzM3ODU3ODc.*_ga*MjE3OTA1Njg4LjE3MzM3ODU3ODU.*_ga_X4TZRQCH9W*MTczNjk0MTQ5NC45LjEuMTczNjk0MjY4OC4zNy4wLjA.) [Request a Demo](https://www.foodsconnected.com/request-a-demo) ![Meet The team with Richard Peoples](https://blog.foodsconnected.com/hubfs/Blog%20Imagery%20(PI%20AUTOMATED)/Blog%20Headers/Red%20Sea%20supply%20chain%20disruptions%20how%20they%20affect%20the%20food%20industry%20and%20what%20to%20do%20to%20protect%20your%20businessjpg.jpg) [Sustainability](https://blog.foodsconnected.com/tag/sustainability) [Company News](https://blog.foodsconnected.com/tag/company-news) # Meet The team with Richard Peoples By [Natalie Thorpe](https://blog.foodsconnected.com/author/natalie-thorpe) 31/01/2022 [Back](https://blog.foodsconnected.com) Meet The team with Richard Peoples Share [mailto:?subject=Check%20out%20https://blog.foodsconnected.com/meet-richard-1%20&body=Check%20out%20https://blog.foodsconnected.com/meet-richard-1&media=https://4895550.fs1.hubspotusercontent-na1.net/hubfs/4895550/Blog%20Imagery%20%28PI%20AUTOMATED%29/Blog%20Headers/Red%20Sea%20supply%20chain%20disruptions%20how%20they%20affect%20the%20food%20industry%20and%20what%20to%20do%20to%20protect%20your%20businessjpg.jpg](mailto:?subject=Check%20out%20https://blog.foodsconnected.com/meet-richard-1%20&body=Check%20out%20https://blog.foodsconnected.com/meet-richard-1&media=https://4895550.fs1.hubspotusercontent-na1.net/hubfs/4895550/Blog%20Imagery%20%28PI%20AUTOMATED%29/Blog%20Headers/Red%20Sea%20supply%20chain%20disruptions%20how%20they%20affect%20the%20food%20industry%20and%20what%20to%20do%20to%20protect%20your%20businessjpg.jpg) [Back to main blog](https://blog.foodsconnected.com) Share [mailto:?subject=Check%20out%20https://blog.foodsconnected.com/meet-richard-1%20&body=Check%20out%20https://blog.foodsconnected.com/meet-richard-1&media=https://4895550.fs1.hubspotusercontent-na1.net/hubfs/4895550/Blog%20Imagery%20%28PI%20AUTOMATED%29/Blog%20Headers/Red%20Sea%20supply%20chain%20disruptions%20how%20they%20affect%20the%20food%20industry%20and%20what%20to%20do%20to%20protect%20your%20businessjpg.jpg](mailto:?subject=Check%20out%20https://blog.foodsconnected.com/meet-richard-1%20&body=Check%20out%20https://blog.foodsconnected.com/meet-richard-1&media=https://4895550.fs1.hubspotusercontent-na1.net/hubfs/4895550/Blog%20Imagery%20%28PI%20AUTOMATED%29/Blog%20Headers/Red%20Sea%20supply%20chain%20disruptions%20how%20they%20affect%20the%20food%20industry%20and%20what%20to%20do%20to%20protect%20your%20businessjpg.jpg) **![Meet The Team - Richard Peoples](https://blog.foodsconnected.com/hs-fs/hubfs/Blog%20Thumbnail_RichardPeoples.jpg?width=614&name=Blog%20Thumbnail_RichardPeoples.jpg)** **This week we met up with Richard Peoples – Foods Connected's Head of Product Management & Customer Support to learn a little more about his role at Foods Connected and the growth of the Team.** 1. What drove you towards a career in customer support? As Foods Connected expanded, we identified the need to create specialized teams in order to ensure that our customer’s needs were being fulfilled. The opportunity to help create the strategy and implement the support framework required for all of the system’s users was challenging, but also highly rewarding. Every day presents new ways to improve our offering, and gives me an excellent insight into how people use our solutions today, and how they might use them in the future. 1. What has been the proudest moment (or most accomplished moment!) of your time with Foods Connected so far? As a company we have achieved so much in such a short space of time, but personally I take great pride in being involved with our placement programme. Being given the opportunity to mentor individuals and develop my leadership skills has been great, and seeing placement students excel and then join the team on a full time basis is extremely rewarding! 1. What is something not many people would guess about you? As a father of 3 active young children, my weekends are busy, but I always try and find time for two of my passions. I always try and make time to research and create recipes for new family meals, but endless hours can also be spent cleaning the cars. Both of these hobbies have become slightly obsessional over the years, with lots of time being spent on YouTube getting ideas. 1. What advice would you give those looking to kick start a career in support at Foods Connected? I received a great piece of advise early on in my career and it has stuck with. The importance of knowing and understanding the product you are working with is key. I believe that if you have a willingness to learn and continually improve your knowledge of the product you are supporting, it will not only enhance the level of service you are able to provide, but also dramatically increase your level of job satisfaction. 1. What are you most looking forward to in 2022? I am really looking forward to working with new customers, and seeing how more businesses can benefit from our industry leading software. I am also excited about returning to the office on a more regular basis and interacting face to face with my colleagues. Foods Connected is a vibrant team and our office has always been a really positive and creative place to be.     ![Natalie Thorpe](https://blog.foodsconnected.com/hubfs/Natalie%20Thorpe%20icon-1.png) ###### Natalie Thorpe A graduate of Letterkenny Institute of Technology, Natalie studied Visual Communication and Graphic Design. When she's not creating up new designs for company materials and branding, writing, compiling marketing plans or implementing new UX strategies, you'll find her roaming a deserted beach in search of her disappearing dog, or soaking up different cultures on her globetrotting adventures! 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All rights reserved. - - - - ```json { "@context" : "https://schema.org", "@type" : "BlogPosting", "articleSection" : [ "Background and career path", "Current role and daily responsibilities", "Favourite aspects of the job", "Team culture at Foods Connected", "Advice for others in the industry" ], "author" : { "@type" : "Organization", "name" : "Foods Connected" }, "description" : "An employee spotlight interview with Richard from Foods Connected, sharing insights into his background, role, responsibilities, favourite parts of the job and advice for others.", "headline" : "Meet Richard", "image" : "https://blog.foodsconnected.com/hubfs/meet-richard-header.jpg", "keywords" : [ "employee spotlight", "Foods Connected team", "food industry careers", "team culture", "meet the team" ], "mainEntityOfPage" : { "@id" : "https://blog.foodsconnected.com/meet-richard-1", "@type" : "WebPage" }, "publisher" : { "@type" : "Organization", "logo" : { "@type" : "ImageObject", "url" : "https://blog.foodsconnected.com/hubfs/foodsconnected-logo.png" }, "name" : "Foods Connected" } } ``` ```json { "@context" : "https://schema.org", "@type" : "FAQPage", "mainEntity" : [ { "@type" : "Question", "acceptedAnswer" : { "@type" : "Answer", "text" : "Richard is a member of the Foods Connected team featured in this employee spotlight, sharing insights into his background and current role." }, "name" : "Who is Richard at Foods Connected?" }, { "@type" : "Question", "acceptedAnswer" : { "@type" : "Answer", "text" : "Richard discusses his day-to-day responsibilities, key projects and how he contributes to supporting customers and internal teams." }, "name" : "What does Richard do in his role?" }, { "@type" : "Question", "acceptedAnswer" : { "@type" : "Answer", "text" : "He highlights the collaborative environment, opportunities to grow and the positive impact his work has on the food industry." }, "name" : "What does Richard enjoy most about working at Foods Connected?" }, { "@type" : "Question", "acceptedAnswer" : { "@type" : "Answer", "text" : "Richard encourages continuous learning, staying curious about technology and building strong relationships across the supply chain." }, "name" : "What advice does Richard give to others interested in food tech careers?" } ] } ```